Important changes related to CRTC mandated call blocking

Important changes related to CRTC mandated call blocking

Mise à jour le April 23, 2020

Last year, the CRTC ordered all Canadian telecommunications service providers to implement universal blocking of invalid calls for December 19, 2019. This is part of the CRTC's efforts to protect Canadians from fraudulent and unsolicited calls.

To comply with this decision, OMNIVIGIL will block all outgoing voice calls with Caller IDs (CLID) that do not comply with the CRTC guidelines.

What does this mean for my service?

For OMNIVIGIL users, this implies the following changes:

User forwards to the RTCP / PSTN with an identifier including the caller extension will no longer be supported (e.g. +10000009999, displays the caller's extension number). In this situation:

  1. The display number associated with the extension will be used (if specified)
  2. Or the first geographically local phone number not filtered in the account.

Do not worry: You have nothing to do to make this change happen and the phone service will automatically meet the CRTC's ruling. However, it is important to ensure that you are aware of the change since the caller ID displayed could be changed to conform.

Please note that other Canadian operators may implement this measure at any time before the cut-off date and for this reason need to prepare accordingly.

We are here to help you. For more assistance, we invite you to contact our technical team.

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