Alerts & notifications OMNIVIGIL

Features

Features of our enterprise IP telephony solution

Telephone System

  • Hosted IP Telephony Service

    he OMNItotal Hosted Telephone System operates automatically and gives you access to many features without any management on your part. Our technical expertise team guarantees a 24/7 service, 365 days a year, as well as an anti-fault cloud infrastructure.

  • Online Administration Portal

    With the OMNIconnect Online Portal, manage your phone system and related applications. You can even configure them remotely.

  • HD Voice Quality

    Making yourself heard is a top priority. That's why we use high-performance audio codecs that give you flawless voice quality.

  • Interactive Voice Response (IVR)

    Guide your callers optimally with our comprehensive and proven IVR module. You can configure it according to your needs and those of the caller.

  • Calls on Hold

    Give your callers the opportunity to wait for a representative to answer them or leave a voice message. You can handle higher call volumes and reduce missed calls.

  • Music on Hold

    The completely customizable music on hold module reassures and informs your clients about your latest news when they are put on hold.

  • Opening Hours

    Keep your clients informed of your schedule. Customize your interactive menu based on your business hours, and edit as needed.

  • Telephone Extensions

    Reroute calls to multiple telephones grouped according to your needs.

  • Call Recording

    Record and keep your organization's call recordings, and download them as needed for listening and audit.

  • Call Reports and Analytics

    Analyze your organization's communications trends with a variety of call reports.

  • User Profiles

    Create different user profiles so that each user can easily adjust their personal communication settings.

  • OMNItotal REST API

    Pair the power of the OMNItotal hosted telephony service with a modern, full-featured REST API that lets you interact with third-party applications. Let your creativity go wild! Discover the API now!

Call Control

  • Call Forwarding and Routing

    Manage and redirect your calls to desired destinations to provide a high rate and speed of response. For example, call routing allows you to transfer calls to a mobile phone, to another extension (IP phone or software), to grouped extensions or to a call queue, directly through a configuration from our OMNIconnect portal.

  • Enhanced Voicemail

    From our OMNIconnect platform, check your voicemail messages online or on your mobile device. Also receive an email or SMS notification when receiving a voice mail message.

  • Virtual Internet Fax

    Virtual Fax replaces the traditional fax machine and ensures that your fax is sent to your destination. This feature allows you to receive and send faxes through your email service with our OMNIconnect portal.

  • Call Restriction

    The Call Restriction feature allows you to filter and process calls from specific callers (numbers). You can also restrict incoming and outgoing calls as well as long distance and international calls from one or more telephones.

  • Call Queues

    This feature allows you to transfer incoming calls into a virtual queue. The caller waits until a user is available.

  • Groups Call

    During an incoming call, you can select several extensions all at the same time.

  • Call Park

    This feature allows you to put a call on hold by parking it. A unique number is assigned to it, commonly called a parking number. You or any other user can then take the call by using the parking number.

  • Advanced Parking

    This feature allows you to create a virtual station for parked calls. You or any other user can then take the call by using the parked extension number. The park station facilitates assignment and sharing by department.

  • Presence Indication

    Be easily informed of the availability of your colleagues. At a glance, see if a colleague is on the phone, busy or free before trying to reach him.

  • Missed Call Notification

    Be notified by Text Messaging (SMS) when you have a missed a call.

  • Remote Call Interception

    If one of your colleagues is unable to answer a call, you can intercept its call from your own extension.

  • Caller Name and ID

    Choose the name and number you want to display when you call a destination.

Availability of Phone Numbers

  • Toll-Free Numbers

    OMNItotal offers extensive coverage of toll-free numbers, allowing your clients to contact you no matter where they are.

  • Local Numbers

    Pick a local number from our inventory, and strengthen your organization's local (area) presence. You can proceed with an immediate and instant activation of your number through our OMNIconnect management portal.

  • Worldwide Coverage

    Opt for an international number from our inventory, and strengthen your organization’s worldwide presence. OMNItotal is proud to offer coverage in 76 countries across 3047 area codes. Our innovative telecommunications network provides you with outstanding sound quality and reliability no matter where you call on the planet.

  • Number Porting

    The hosted telephony system interests you, but you want to keep your business number? OMNItotal supports the portability or transfer of your current phone number. Check if you qualify here.

  • Long Distance Plans

    Save even more on long distance calls by subscribing to one of our many low-cost plans.

Contact Center

  • Smart Call Queue

    This feature applies a call routing strategy based on the skills (for example: language, expertise, location, or qualification) of your agents, which optimizes your resources and the customer experience. The smart call queue also includes a round-robin distribution, prioritized or random, according to the conventions of your organization.

  • Real-Time Dashboard

    Managers and agents have the ability to view a dashboard in real- time, and view the status and productivity of the contact center.

  • Agent Supervision

    Agent supervision allows you to listen to a conversation without the knowledge of the caller and the agent. This tool includes a "whisper" feature that lets you train or assist the agent during a call, as well as a "barge-in" feature that lets you take control of the call when needed.

  • Call Recording

    Record your calls for reference, quality assurance and performance measurement purposes.

  • History and Detailed Reports

    Analyze your contact center data and agent performance with our multiple out-of-the-box reports. They contain many indicators to help you improve the quality of your customer service.

  • OMNItotal REST API

    Pair the power of the OMNItotal contact cetner service with a modern, full-featured REST API that lets you interact with third-party applications such as CRMs or in-house applications. Let your creativity run wild! Discover the API now!

Mobility

  • CallThru Long Distance Gateway

    OMNItotal's CallThru Smart Mobile App gives your users complete mobility at all times. It records calls in the call log, gives access to some features and call recording functions, and allows you to initiate long distance and international calls through your compagnie account instead of a cellular phone, which greatly reduces your long distance charges. You can also use it to hide your caller ID: practical if you want to keep a cell phone number confidential, but still gives your customer the possibility to call you back.

  • Soft Phones

    Softphones are a modern and powerful solution to complement or replace physical phone devices. Very versatile, this solution allows you to receive and place calls directly from your laptop, tablet or mobile device.

    Discover the benefits and functions of a softphone such as the application BRIA from CounterPath.

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OMNIalert Family

  • OMNIalert API

    The OMNIalert family offers a complete mass alert APInotification. Use OMNIalert's online services to meet your organizational mobilization needs.

  • Appointments Confirmation

    Automate appointments confirmation of all kinds, including product deliveries, thanks to this platform from the OMNIalert family. By using this communications service, you no longer need to call your customers one by one.

  • Guard Team Management

    OMNIalert allows you to manage the availability and assignment of one or more guard teams. For example, you can set up rotating teams for mobilization or telephone support.

  • Replacement Service

    As an option to the Team Management Service, OMNIalert offers a simple and automated replacement module. With this service, your teams can find replacements between them without you having to intervene.