Star Codes Reminder

Star Codes Reminder

The OMNITOTAL Enterprise IP Telephony service has several quick access star codes (*) that allow you to easily access additional advanced features directly on the device.  The table below is a reminder of the calling feature star codes (*) offered by the Business IP Telephony service.

** Call pick-up – Dial ** followed by the extension number to pick up the incoming call at that extension from the station you are at. This feature can be blocked on selected extensions. A notification is sent to the user of the call pick-up extension.
*07

Reserved for Agents – Call Center

Login – Allows the agent to log in to start his or her work shift.

*08

Reserved for Agents – Call Center

Status Change – Allows the agent to change their status (Available, Call in Progress, Call Ending, Work, Pause, Training/Meeting.)

*09

Reserved for Agents – Call Center

Log Off – Allows the agent to log off at the end of their work shift.

*22 Login – Light Queue – Dial *22 to log in as an agent to a light queue and then allow you to take calls from it.
*23 Logout – Light Queue – Dial *23 to logout as an agent to a light queue. Calls in the light queue will no longer be forwarded to you.
*28 Guide Messages – Dial *28 to access the prompt management feature of your automated telephone answering system’s interactive voice response.
*30 Cancel Call Forwarding – Dial *30 to cancel all your call forwarding and return to your Call Manager’s “Schedule” mode
*38 DND Enable – Dial *38 to enable the Do Not Disturb feature on the device you are dialing from.
*41 Corporate Directory Access – Dial *41 to access your organization’s directory and reach one of the people listed in it by dialing the first few letters of their name using the keypad on your telephone.
*44 Teleconference Access – Dial *44 to access a scheduled teleconference in your account. This option does not use an account phone channel.
*48 Cancel DND – Dial *48 to cancel the Do Not Disturb function on the device you are dialing from and receive your calls according to the default rules.
*51 One-way intercom – From an authorized telephone extension, dial *51 followed by the number of the selected individual or group extension to immediately activate “hands-free” mode on the compatible IP phone(s) and immediately communicate your message to recipients who do not have to pick up their handset. This function is useful, for example, to make a call to all, an announcement or a reminder to a specific group of people.
*52 Two-way Intercom – From an authorized telephone extension, dial *52 followed by the number of the selected individual or group extension to immediately activate “hands-free” mode on the corresponding compatible IP phone(s) and engage the conversation with the recipient(s) who do not have to pick up their handset. This function is useful, for example, to communicate with a person who is kept away from the telephone or to periodically check the condition of a person at risk (reduced mobility, loss of autonomy, precarious health, etc.).
*53 Call Extension Directly – Dial *53 followed by the extension number to directly reach the extension regardless of programmed call forwarding – excluding DND.
*57 Call Trace – Dial *57 after a call in which you experienced a problem that needs to be traced later, for example, by a technical service agent (technical problem), a police department (public safety problem) or other. Then follow the instructions.
*67 Block Caller ID display for the current call – Dial *67 followed by the phone number you want to reach to make an anonymous call and block the display of your name and phone number, which will then be replaced by “unknown” or “confidential” on your recipients’ compatible devices. The display is blocked for the current call only.
*69 Last Missed Call Callback – Dial *69 to find out the number of the last missed call on the phone. The system will first dictate the phone number to you and then immediately make the callback.
*71 Five-Way Conference – In turn, call each person you would like to have in the conference and dial #7 while you are on the phone with them. They will be placed in the conference call’s waiting room until you dial *71 to join them. The conference ends when you hang up.
*72 Call forwarding – Dial *72 to select and activate one of the call forwarding options you have previously defined via your Web console (e.g., at work, while traveling, on vacation, etc.). Your incoming calls are then forwarded to the telephone extension(s) and telephone number(s) previously determined (cell phone, pagers and others included).
*75 Speed Dial – Dial *75 followed by the preferred speed dial number between 0 and 99.
*77 Anonymous Call Screening – Dial *77 to filter (block) all “unknown” or “confidential” anonymous incoming calls.
*78 Activating a Function Menu – Dial *78 to activate a temporary function menu.
*79 Canceling a Function Menu – Dial *79 to cancel a temporary function menu.
*82 Unblock Caller ID for the Current Call – Dial *82 followed by the phone number you want to reach to then display your name and phone number when their display is blocked for all your calls. Caller ID unblocking is for the current call only.
*87 Disable Anonymous Call Screening – Dial *87 to disable the “unknown” or “confidential” anonymous incoming call screening (blocking) feature.
*97 Voicemail Access – Dial *97 on one of the telephone sets of your telephone system to directly access the main voicemail assigned to it. Then follow the instructions to use the various functions available to you.
*98 Voicemail Access – Dial *98 from any phone in your phone system to access the voice mailbox of your choice. Then follow the instructions to select the required voice mailbox and use the various functions available to you. If you are calling from an external device, dial “*” after the voice mail recording tone and follow the instructions.

You can also download a PDF version of this reminder.

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