Experts optimizing your communications today

Make the most of today's unified communication technology with tips from our team of experts.

Expert Tips

OMNIVIGIL's experts will guide you today and tomorrow in your transition to unified communications.

Advice Bye, Bye Call Center, Hello Contact Centre!

Bye, Bye Call Center, Hello Contact Centre!
Advice

  When it comes to contact centers, there are still many preconceived notions about the solutions available: that they require significant investments in IT infrastructure, that they are highly complex, […]

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Advice Say Goodbye to Customer Complaints Over the Phone

Say Goodbye to Customer Complaints Over the Phone
Advice

  Customer service is the backbone of any business, regardless of size or industry. By providing quality customer service, you not only increase customer satisfaction, but you also gain loyal […]

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Advice Omnivigil integration on Zoho MarketPlace

Omnivigil integration on Zoho MarketPlace
Advice

  Through the joint work of the Omnivigil and Zoho development teams, we are pleased to announce that Omnivigil services are now available on the Zoho Marketplace. The Marketplace is […]

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Advice The Future of Workplace Communications

The Future of Workplace Communications
Advice

  From the typist to the laptop, fax, email, instant messaging, texting and social media, the continued adoption of the latest innovations has been a constant feature of business. And […]

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Advice Notification services are an effective tool in times of pandemic

Notification services are an effective tool in times of pandemic
Advice

  Companies in Canada, large and small, are all impacted in one way or another by the effects of the COVID-19 pandemic. Despite the government support available, many of them […]

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Advice Omnitotal Offers Full Integration with Microsoft Teams

Omnitotal Offers Full Integration with Microsoft Teams
Advice

As more and more companies across the country look for an easy way to keep their employees connected in the age of working from home, group collaboration tools are quickly […]

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Guides Discover the Callthru mobile application

Discover the Callthru mobile application
Guides

OMNITOTAL’s corporate IP telephony service comes with a mobile application called Callthru, which simplifies mobile communications while keeping the professional experience of the corporate phone service. It is simple to […]

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Advice 5 reasons your SME should switch to unified communications

5 reasons your SME should switch to unified communications
Advice

Cloud telephony offers small and medium-sized businesses new tools and applications to meet their communications needs. In addition to telephony, unified communications incorporate other technologies that help increase your employees’ […]

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Advice How IP Telephony Makes Working From Home Easier

How IP Telephony Makes Working From Home Easier
Advice

  Since the start of the pandemic, the issue of working from home has been on everyone’s lips. Before this, the preconceived idea that allowing employees to work from home […]

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Advice Tips for a friendly automated receptionist

Tips for a friendly automated receptionist
Advice

In many businesses and organizations, the caller is greeted by an interactive voice response system. In Quebec, in accordance with the Charter of the French Language, the systems’ greeting messages […]

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Advice The 5 benefits of integrating a CRM system with your company’s telephony

The 5 benefits of integrating a CRM system with your company’s telephony
Advice

Customer Relationship Management (CRM) is a tool that empowers companies to access and structure information gathered from customers and based on your interactions with them. By leveraging the power of […]

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Advice Guides How can a softphone impact your business?

How can a softphone impact your business?
Advice Guides

You can now carry a device in your bag that doubles as a telephone and a computer! A softphone puts a world of technological advantages in your company’s fingertips. As […]

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Advice Important changes related to CRTC mandated call blocking

Important changes related to CRTC mandated call blocking
Advice

Last year, the CRTC ordered all Canadian telecommunications service providers to implement universal blocking of invalid calls for December 19, 2019. This is part of the CRTC’s efforts to protect […]

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Advice 6 reasons to choose OMNItotal for your IP telephony needs

6 reasons to choose OMNItotal for your IP telephony needs
Advice

So, you’re ready to make the leap and switch to IP telephony, a technology that uses an Internet connection to transmit voice around the world. When it comes to business, […]

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Guides Preparation Guide for a Successful Migration

Preparation Guide for a Successful Migration
Guides

The following guide will allow you to adequately prepare your migration to the IP telecommunication service of the OMNITOTAL family. Requirements for internet connectivity In terms of speed, it is […]

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Guides Voicemail User Guide

Voicemail User Guide
Guides

OMNITOTAL’s Business IP Telephony service comes with a complete and advanced voicemail manager to allow people who call you to leave a message when your line is busy or when […]

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Guides Guide to Configuring Your Router and Firewall (QoS)

Guide to Configuring Your Router and Firewall (QoS)
Guides

A detailed guide on how to configure your router and firewall to be compatible with OMNITOTAL’s hosted IP telephony services, is provided below. You must follow these instructions to ensure […]

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Guides Practical guide to OMNIVIGIL customer service

Practical guide to OMNIVIGIL customer service
Guides

In order to maximize the value of your telephone solution, OMNIVIGIL has produced a complete guide about its customer service. Enclosed is the OMNIVIGIL Customer Service Guide, which you can […]

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Guides Set up Omnivigil Integration with Zoho® CRM

Set up Omnivigil Integration with Zoho® CRM
Guides

OMNIVIGIL solutions offers a cloud-based telecommunication solution for business and individuals. It was created to offer the flexibility of an onsite PBX system without the need for purchasing expensive equipment. […]

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Guides Wired IP Phone Buying Guide

Wired IP Phone Buying Guide
Guides

    The fixed-line telephone, also known as landline telephone, is still essential in companies because of its range of functions and ease of use by employees. You can easily […]

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