Experts optimizing your communications today

Make the most of today's unified communication technology with tips from our team of experts.

Expert Tips

OMNIVIGIL's experts will guide you today and tomorrow in your transition to unified communications.

Advice Bye, Bye Call Center, Hello Contact Centre!

Bye, Bye Call Center, Hello Contact Centre!
Advice

  When it comes to contact centers, there are still many preconceived notions about the solutions available: that they require significant investments in IT infrastructure, that they are highly complex, […]

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Advice Say Goodbye to Customer Complaints Over the Phone

Say Goodbye to Customer Complaints Over the Phone
Advice

  Customer service is the backbone of any business, regardless of size or industry. By providing quality customer service, you not only increase customer satisfaction, but you also gain loyal […]

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Advice Omnivigil integration on Zoho MarketPlace

Omnivigil integration on Zoho MarketPlace
Advice

  Through the joint work of the Omnivigil and Zoho development teams, we are pleased to announce that Omnivigil services are now available on the Zoho Marketplace. The Marketplace is […]

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Advice The Future of Workplace Communications

The Future of Workplace Communications
Advice

  From the typist to the laptop, fax, email, instant messaging, texting and social media, the continued adoption of the latest innovations has been a constant feature of business. And […]

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Advice Notification services are an effective tool in times of pandemic

Notification services are an effective tool in times of pandemic
Advice

  Companies in Canada, large and small, are all impacted in one way or another by the effects of the COVID-19 pandemic. Despite the government support available, many of them […]

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Advice Omnitotal Offers Full Integration with Microsoft Teams

Omnitotal Offers Full Integration with Microsoft Teams
Advice

As more and more companies across the country look for an easy way to keep their employees connected in the age of working from home, group collaboration tools are quickly […]

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Advice 5 reasons your SME should switch to unified communications

5 reasons your SME should switch to unified communications
Advice

Cloud telephony offers small and medium-sized businesses new tools and applications to meet their communications needs. In addition to telephony, unified communications incorporate other technologies that help increase your employees’ […]

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Advice How IP Telephony Makes Working From Home Easier

How IP Telephony Makes Working From Home Easier
Advice

  Since the start of the pandemic, the issue of working from home has been on everyone’s lips. Before this, the preconceived idea that allowing employees to work from home […]

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Advice Tips for a friendly automated receptionist

Tips for a friendly automated receptionist
Advice

In many businesses and organizations, the caller is greeted by an interactive voice response system. In Quebec, in accordance with the Charter of the French Language, the systems’ greeting messages […]

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Advice The 5 benefits of integrating a CRM system with your company’s telephony

The 5 benefits of integrating a CRM system with your company’s telephony
Advice

Customer Relationship Management (CRM) is a tool that empowers companies to access and structure information gathered from customers and based on your interactions with them. By leveraging the power of […]

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Advice Guides How can a softphone impact your business?

How can a softphone impact your business?
Advice Guides

You can now carry a device in your bag that doubles as a telephone and a computer! A softphone puts a world of technological advantages in your company’s fingertips. As […]

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Advice Important changes related to CRTC mandated call blocking

Important changes related to CRTC mandated call blocking
Advice

Last year, the CRTC ordered all Canadian telecommunications service providers to implement universal blocking of invalid calls for December 19, 2019. This is part of the CRTC’s efforts to protect […]

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Advice 6 reasons to choose OMNItotal for your IP telephony needs

6 reasons to choose OMNItotal for your IP telephony needs
Advice

So, you’re ready to make the leap and switch to IP telephony, a technology that uses an Internet connection to transmit voice around the world. When it comes to business, […]

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