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Introduction
Welcome!
Introduction to the OMNIconnect Portal
Service Department Practical Guide
How to get help
Partner Kit
FAQs
Phone Numbers
Can OMNIVIGIL provide me with a new telephone number?
Can I keep my existing phone number?
What about long-distance calls?
Can I receive text messages on my IP phone number?
VoIP
What is an IP PBX?
What is VoIP?
Benefits of a hosted VoIP system VS a non-hosted system
What is the difference between a traditional phone and VoIP?
Referral Program
Services
API
Introduction to our API
Contact Centre
Agent Dashboard
Agent's Phone Set
Contact Centre Introduction and Configuration
Access Phone Number
Reporting and Analytics
FAQ – Contact Centre
Contact Centre Management Console - Version 2.0
Faxing
To Receive a Virtual Fax
Virtual Printer to Fax Service
Send a Virtual Fax
Survey
To come...
Teleconference
Self-Managed Conference (scheduling)
Self-Managed Teleconference
Permanent Teleconference
Unified Communications
Bria Entreprise softphone by CounterPath
Callthru Mobile Application
WebConnect: Our Web Communicator
Microsoft Teams Integration Guide
Configuration and integration of Zoho CRM PhoneBridge with OMNIVIGIL
Telephony
User's Guide on Call Queues
Call Screening
Pound Key Functions Reminder
Star Codes Reminder
Receptionist Console
Voicemail User Guide
Important Information about 9-1-1 service
Call Restrictions
Call Recording Services
Incoming Voice/SMS Phone Number Service
Introduction to Call Manager
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SIP Links
What are SIP Trunk PBX?
Devices
Aastra
To come...
Routers and firewalls
Guide to Configuring Your Router and Firewall (QoS)
Yealink
To come...
Headset Compatibility Guide
Devices Supported by OMNITOTAL
Device Provisioning Procedure
Robustness And Network Resilience of Devices
Portability
Client Guide
To come...
Accounting
Pre-Authorized Debit Payment Form
Credit Card Payment
My Account Statement
Accepted Payment Methods
